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We ordered this product to replace the one the car came with which deployed. I was happy with the part, just disappointed with the issues I had with the delivery because since it was coming internationally I had a little bit of a hard time with receiving the order.
The air bag was exactly what I needed. The only issue I had was with delivery. The part was coming from Poland and because of the import, I had issues with fed ex. However, they were very communicative and AGE was very responsive. All in all it was a good experience.
Start to finish, this team was outstanding.
Good stuff
The steering wheel is not only looking good, it feels really good holding it. Excellent upgrade to my 2004 Porsche Cayenne Base. Many thanks!
The part was exactly as described, was well-packaged and promptly shipped. I must admit that I was a bit concerned about shipping time when I learned that Age Styling warehoused and shipped this part from Poland, but I was quite pleased when I received it faster than from many other parts suppliers that I've dealt with, even those right here in the US. Buy with confidence!
Came in brand new condition but there was some slight imperfection in the smoothness of the physical wheel so you can feel it slightly through the upholstery, not sure if that explains the price difference from dealer stock, still happy with product but would’ve liked to have a perfect product for the price paid.
Vincent,
that certainly does not clarify the price discrepancy. The steering wheel you bought is from the dealer's old inventory, so you could have contacted us with your concerns, and we would have either exchanged the product if we had one in stock or refunded your money upon receiving your return. Using feedback to communicate is not the most efficient way to resolve your issues.
Package received on time and it was a good
Wheel came with wrong connection .As a result additional time spent with Mercedes specialist in order to run diagnostics and change connections from 3 and 4 originally configured to 4 and 5 instead of.Additional charge of 250 dollars as a result . Glad we got this solved but not a pleasant experience .
Hi George, thank you for your feedback. We’re sorry to hear that you were charged an additional 2.5 hours of labor for swapping a wire on the horn contact plate, allegedly due to incorrect pinning. This part was sourced directly from an authorized Mercedes‑Benz dealer as deadstock. There is no plausible reason for anyone at Mercedes‑Benz to modify or repin wiring on a brand‑new steering wheel component — such a scenario is technically unfounded and highly unlikely.
What is far more realistic, and unfortunately a common practice in the automotive industry, is that workshops tend to increase installation charges when customers bring in parts purchased elsewhere.
If there had been any genuine issue with the horn contact plate, the installer could have simply transferred the horn plate from the original wheel — a straightforward procedure that takes no more than five minutes.
We would also like to note that you never contacted us at any stage regarding any problem with the product, but instead offered to remove your feedback in exchange for a $250 compensation.
Perfect match. Have been look for the Carmel leather for a while and glad I found your site. As these cars age it’s good to fine replacement parts. Now if I can find seats or door arm rests…